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Support You Can Count On

We have established a Customer Success Team who will support you from the moment you sign on to address your needs.
Our Customer Success team’s top priority is to ensure your success in using our products.

Customer Success Manager

Your Client Success Manager is your dedicated HaulHub business partner and is assigned to you the moment your contract is signed, and they will assist you and your team to ensure the product is providing you with your expected outcomes. They will be your main point of contact to assist with escalated support issues, monitoring specific product metrics, and providing you with any additional insights on how to best leverage the product to realize the products full potential. 

Implementation Engineer

A dedicated resource will be assigned to ensure the e-Ticketing system integration is set up and tested before you go live. This person will work closely with your IT point of contact to ensure the integration is completed and information is flowing appropriately.

Implementation Team

Using a structured onboarding playbook process, a member of this team will provide you and others in your organization with the training and resources needed to ensure you are ready to successfully use our product.

Support Team

This team is your go to for day-to-day questions regarding how to use a feature, resetting your password, or need technical troubleshooting. You can contact this team from 6am – 9pm Eastern Standard Time (EST), Monday – Friday and on the weekends from 6am to 4pm EST at 833-428-5482. Don’t have time or want to call? Not a problem. You can chat with us via our website or email us at support@haulhub.com.

Self-Service

We also provide you with a robust resource library in our Knowledge Base
This site will help you manage situations without having to call, email or chat with a member of our support team and guide you through resolving several technical and support issues from your computer, such as:

  • Resetting your password
  • Creating a timesheet
  • Removing a timesheet
  • Adding a driver to your fleet 
  • Editing a dispatch order
  • e-Ticketing
  • Many others

Deliver faster, leaner, and more sustainable with the only fully-integrated, digital platform connecting your project from office to jobsite.

ONE PLATFORM FOR EVERYTHING

HaulHub Technologies powers Digital Construction Management for producers, contractors, and carriers nationwide. Magnify your success, boost ROI, and decrease costs all from one platform.

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SINGLE PLATFORM SOLUTION?

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